Thank you Adam and Jake for working so hard with my XT5 and it's pulling to the right issues. After having the car on the frontend machine a total of 4 times you come up with a solution that seemed to be the best we could be.As you know we had the XT5 on A frontend machine a total of 7 times.3 times at Lauterbach Buick in Newton with no improvement and then 4 times on your machine there at Willis's. At Willis's you did at least improve on the drivability of the car but on long drives - we worked on the car for over 4000 miles this included 3 trips to Minnesota and with these trips the drive was less then pleasant. Found if I stayed in the left lane on the interstate the car would not pull as drastically to the right. Adams team check out struts linkage a frames rack and pinion even changed some things trying to get this car to drive correctly. At long last they turned in a tech report on it for support. With the information supplied the tech specialist come back with a condition normal answer. What I ended up doing was taking the car to Merrill Axle and Wheel in downtown DesMoines. They made some adjustment with both the front and rear wheels that has now solved the problem totally. My XT5 now drives straight and true on any road.
I cannot emphasize enough how VERY IMPRESSED I have been with Willis!!!!From the moment I stepped on their lot, they provided OUTSTANDING SERVICE!!Every aspect of the experience has been top notch!! From the Sales Consultant (Austin) all the way to the Service Dept.(Dylan) they made me feel like I was high priority!! I didn't purchase a high dollar Caddy or Jag....I purchased a pre-owned Chevy Cruze for under 15K and they treated me like a KING!!!I will do business with these guys for the rest of my life!!
This is the best auto shop I have ever been to! Conner the tech has been great answering any questions I have and I can easily see the passion they have for repairing vehicles and making sure the customer gets the best experience! I can’t thank you guys all enough!!! I recommend 100%!!!
Second oil change on my Volvo XC90. Checked the website for an appointment not knowing that they would pick my vehicle up, provide a loaner and bring my vehicle back. Never had this kind of service before so I signed up. I live 2 hours one way from Des Moines. The driver arrived on time, we exchanged keys and he was on his way. I was kept informed of their arrival by text as well as where my vehicle was in the repair process. They promptly returned my vehicle the next day w/o issues. I don't expect this kind of service, but WOW I was impressed at the professionalism, communication and outcome. I plan to do it again for my next oil change. I would highly recommend taking advantage of this service.
Love the new Volvo! The drive home was so enjoyable, with the Pilot Assist. Our salesperson, Nathan Seberg, is awesome, always answering every question. He gave us time to think over our purchase and gave us options to get the best buy we could. We would strongly suggest Willis Automotive to anyone looking for a vehicle.
My husband and I have purchased our last 5 cars from Willis. That kind of loyalty is built on their fine service.
I buy Lexus parts from here. Nice people in the parts dept.
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